EXCHANGE AND REFUND POLICY
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good.
Exercising the right of withdrawal:
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or email) by post to the address PAMPY CANDY, 141 Allée du Nivernais 45770 SARAN, FRANCE , by tel: 06 16 57 29 94 or by Email to the address pampycandy@gmail.com .
You must use the model withdrawal form. Withdrawal form (Please complete and return this form only if you wish to withdraw from the contract.)
- For the attention of PAMPY CANDY, 141 Allée du Nivernais, 45770 SARAN, FRANCE
- I / We (*) hereby notify you (*) of my / our (*) withdrawal from the contract for the sale of the property (*) below
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
- Date (*) delete as appropriate.
In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You will have to bear the direct costs of returning the goods.
Consequences of the right of withdrawal:
You must return the goods to PAMPY CANDY, 141 Allée du Nivernais, 45770 SARAN, FRANCE , without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract.
This deadline is deemed to have been met if you return the goods before the expiry of the fourteen-day period.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from the fact that you have chosen a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You are only liable for any diminished value of the property resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the property.
Pursuant to Article 14, paragraph 1 of European Regulation No. 524/2013 of 21 May 2013 on the RELC, the European Commission provides consumers with an online dispute resolution platform available at this address: https://ec.europa.eu/consumers/odr/